How IdealPa collects, uses and looks after personal information shared through this website.
Last updated: October 2026
IdealPa Ltd ("IdealPa", "we", "us") is a virtual assistant agency registered in England and Wales. We are the data controller for personal information collected through idealpa.co.uk. You can contact us about anything in this policy at info@idealpa.co.uk or on 0800 054 1902.
When you fill in our contact form we collect your name, email address, phone number, business name, the service area you are interested in and anything you write in your message. When you book a discovery call through our booking calendar, we receive the details you enter there, such as your name, email address and the time you choose.
We use your details to reply to your enquiry, arrange and hold a discovery call, and, if you go on to become a client, to set up and deliver our services. We do not sell your information and we do not add you to marketing lists without asking you first.
We rely on our legitimate interests in responding to enquiries about our services, and on taking steps at your request before entering into a contract with you.
We use a small number of trusted providers to run this website: Netlify, which hosts the site and processes contact form submissions, and Calendly, which handles call bookings. These providers may process data outside the UK. Where they do, they use safeguards recognised under UK data protection law. We do not share your information with anyone else unless the law requires us to.
If you do not become a client, we keep enquiry details for up to 12 months and then delete them. If you become a client, we keep your information for as long as we work together and for the period afterwards that we need to meet our legal and accounting obligations.
This website does not use advertising or tracking cookies. The booking calendar on our contact page is provided by Calendly, which may set cookies needed for the calendar to work.
You can ask to see the information we hold about you, ask us to correct or delete it, object to how we use it or ask us to limit its use. Email info@idealpa.co.uk and we will respond within one month.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk. We would appreciate the chance to put things right first, so please get in touch with us before you do.